Things to know about the Landhotel
Answers to frequently asked questions
Please feel free to contact us at any time if your concern or request is not included in our list.
In case we have forgotten something important, we will be happy to take up your comments!
In urgent matters, please call us directly.
Phone: +49 (0) 6343 700 700
Cancellations are free of charge up to 14 days before arrival. After this date, 80% of the booked services will be charged as cancellation fees if we are unable to sublet the booked room accordingly.
The same applies to no-shows, late arrivals and early departures.
To cover short-term cancellation or interruption of the holiday due to illness or similar, we recommend the travel protection insurance of Ergo Reiseversicherung.
For group bookings, different cancellation conditions apply – see GTCs.
Arrival and Departure
The rooms are available from 3pm on the day of arrival. You are welcome to arrive earlier and use our Wellness oasis. For arrivals after 6pm we ask for timely notification.
If you travel to us with navigation, please urgently indicate the city (Pleisweiler-Oberhofen), not only the postal code.
On the day of departure your room will be available until 11am.
Confirmation of reservation
Room reservations are confirmed by us in text form.
For bookings at very short notice, the confirmation will be made by telephone.
Prices for children
All children up to the age of 5 sleep free of charge in the parents’ bed. For children over 6 years we charge 35,- €/night.
Upon request, we are happy to provide a baby crib and charge only a flat fee of 9,- € for your entire stay.
Are dogs allowed?
We offer special rooms for your pets, which are suitable for dogs. Per night we have a surcharge of 10,- €.
Dogs are to be kept on a leash at all times while in-house and they are not allowed in the restaurant areas and in the wellness oasis.
Free parking is available directly at the hotel.
In addition, we have designated parking spaces for e-charging.
From 7.30 am to 10.30 am.
On weekends and holidays from 8.00 am to 10.30 am.
Non smoking rooms
All our rooms are non smoking rooms
Charging stations for EVs
We have designated e-charging parking spaces for you.
Whether for a relaxing wellness weekend or a dinner for two, vouchers are always a nice gift idea.
Feel free to contact us and let us assist you or simply order your voucher directly online.
Additional room occupancy
For the third and fourth person in the room we charge incl. breakfast:
- in double room 35,- € per person/night
- in family room 35,- € per person/night
You can settle your bill with us in cash, with EC-card or with credit cards Visa and Master-Card at your departure.
The rooms are cleaned daily.
For longer stays, bed linen is changed 1 x per week. Shorter intervals on request for a fee.
There is a locked bicycle cellar with free charging possibility for e-bikes.
Are there bathrobes and sauna towels for rent?
For a rental fee of 6,- € we will gladly provide you with a bathrobe.
The bathrobe is included for guests who booked an Arrangement package.
Sauna towels are available free of charge in the Wellness area.